New Customer Bookings

For first time customers we do require a £25 deposit per pet. This is payable via bank transfer and is fully refundable if you cancel at least 48 hours prior to your appointment time.

Please make payments to:

Virginia Macey Sort code: 04-00-04 Account number: 88997732

Cancellations and No Shows

We operate a strict policy on missed appointments. If you need to change an appointment please notify us no less than 48 hours before the booked appointment. If cancelled or changed with less than 48 hours notice the full estimated grooming fee will be charged. Another appointment will not be made until the missed appointment fee has been paid. If appointments are missed on a regular basis, pre-payment will be required.

If you are more than 20 minutes late for your appointment then we may not be able to groom your pet. If you are late collecting your pet at the agreed time then this will incur an additional fee.

For mobile cat visits, if you or your cat aren't home at the agreed appointment time and don't return within 20 minutes then we will not be able to fulfil the appointment and the full estimated grooming price plus travel costs will be charged.

Fleas

It is important for your pet to have preventative treatment against fleas and they should not be brought to the salon if they have an infestation. Likewise, for cat home visits, a flea infestation should be treated and cleared before their grooming appointment.

Likewise, for mobile cat visits, a flea infestation should be treated and cleared before their grooming appointment.

If your pet is admitted to the salon and any parasites are found, fleas or otherwise then this will incur further charges. The further charges are to cover the time and products necessary to fumigate the salon.

Health

Any pre-existing health issues or conditions should be disclosed before your pets grooming appointment and detailed on the appointment check in form. It is then your responsibility to notify me of any changes prior to future grooming appointments.

Before I start your pets groom, I will carry out a health check and will inform you of any issues that may require veterinary attention.

Matted Coats

Any animal presented in a matted, neglected condition will be shaved and not brushed. This will drastically alter your cats appearance and possibly their behaviour temporarily. It may also reveal pre-existing skin issues. I will discuss this with you prior to your pet being shaved and I will ask you to complete a consent form.

Extra costs will be incurred if your pets coat is matted due to the extra time needed for grooming.

Toileting

We understand that accidents can happen, however please ensure that your pet has been given the opportunity to relieve themselves before their grooming appointment.

For mobile cat visits, your cat should be kept indoors prior to the appointment time with a litter tray so they are able to relive themselves beforehand.

Behavioural Issues

Please inform me if your pet has any known behavioural issues, especially aggressiveness.

If your pet is especially stressed or nervous the groom may need to be completed over two or more appointments and you will be charged accordingly.

For the safety of your pet and the groomer, we reserve the right to refuse to groom your pet should they become aggressive.

Insurance

Macey’s Pet Grooming holds full Public Liability Insurance.